Return & Refund Policy

We keep things simple and fair.

If there’s an issue, we’ll fix it.
If there isn’t, we’ll still try to help.

Please read the policy below carefully.

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Damaged or Defective Products

Every order goes through quality checks. However, in rare cases, products may get damaged during transit.

If you receive a damaged or defective item:

• Raise a request within 7 days of delivery
• Share clear photos of the product
• Share an unboxing video showing the issue
• Include images of the original packaging

Requests made after 7 days of delivery may not be eligible for replacement.

If we are unable to verify the issue due to lack of proof, we may not be able to process a refund or replacement.

Once approved, we will arrange a replacement at no additional cost.

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Size Issues

Please refer to the size chart available on each product page before placing your order.

If you ordered the wrong size:

• Exchanges are possible
• Reverse shipping and re-shipping charges will apply

If the product has a genuine size manufacturing defect, we will replace it at no extra cost.

Please note:

A measurement tolerance of ±0.5 inches is standard in apparel manufacturing and does not qualify as a defect.

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Wrong Item Received

If you receive an incorrect product:

• Contact us within 7 days of delivery
• Share photos and an unboxing video

We will arrange a replacement at no additional cost.

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Lost in Transit

If an order is confirmed as lost by the courier partner:

You can choose either:

• A replacement
• A full refund

Refunds are processed after official confirmation from the courier.

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Delivery Delays

Delivery timelines may occasionally be affected due to:

• Courier delays
• Weather conditions
• Operational issues

If your order is not attempted for delivery within:

• 15 days (Air shipping)
• 20 days (Surface shipping)

You may request either a re-shipment or a refund.

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Package Condition at Delivery

If the package appears damaged at the time of delivery:

• Mention the damage in the courier’s delivery remarks
• Take photos before opening

This helps us resolve your claim faster.

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Non-Returnable Situations

We are unable to offer refunds or replacements if:

• The product is used, washed, or damaged after delivery
• The issue is reported after 7 days
• The size was selected incorrectly by the customer
• The product was damaged during improper unboxing

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Refund Processing

Once approved, refunds are processed within 5–7 business days.

Refund timelines may vary depending on your bank or payment provider.

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Need Help?

If you have any questions about your order or shipping, please contact us:

Email: zerotag.in@gmail.com
WhatsApp (Messages Only): +91 7619282320

Please note: Our WhatsApp line is for text messages only. We do not accept voice calls on this number.

Our support hours are Monday – Friday, 9am – 5pm. We aim to respond within 24 hours.